Caesars Privacy Policy

How We Handle Your Personal Data

1. Information We Collect

When you register and use the Caesars platform, we collect personalinformation necessary to provide our services to Filipino players. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect your government-issued ID details for identity verification purposes, as required by Philippine regulations. When you make deposits or withdrawals, we collect transaction data including payment method details, amounts, and timestamps. Additionally, we collect device information, IP addresses, and browsing behaviour on our platform to improve your experience and ensure platform security.

2. How We Use Your Information

Caesars uses your personal data primarily to operate and maintain your account on our platform. We process your information to verify your identity, facilitate deposits and withdrawals in Philippine pesos, and deliver the gaming services you have requested. Your data also helps us detect and prevent fraud, money laundering, and other prohibited activities on the platform. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. We do not use your personal data for unsolicited marketing without your explicit consent, and you may opt out of any promotional communications at any time by contacting us at [email protected].

3. Legal Basis for Processing

We process your personal data on several legal grounds in accordance with Philippine data privacy law. The primary basis is the performance of a contract — processing is necessary to provide you with the gaming services you have signed up for on the Caesars platform. We also process data to comply with our legal obligations, including anti-money laundering requirements and identity verification mandates imposed by Philippine regulatory authorities. In some cases, we process data based on your consent, which you may withdraw at any time without affecting the lawfulness of prior processing. Where we rely on legitimate interests, we ensure those interests are balanced against your rights and do not override your fundamental privacy protections.

4. Data Sharing and Disclosure

Caesars does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine government authorities, regulators, or law enforcement agencies when required by law or when necessary to protect the rights and safety of our users. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations. After the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will process your request promptly while retaining only the data we are legally required to keep. You may contact us at [email protected] to enquire about the specific retention periods applicable to your data.

6. Your Rights as a Data Subject

As a Filipino player on the Caesars platform, you have rights under the Philippine Data Privacy Act of 2012 with respect to your personal information. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our data privacy team at [email protected].

7. Cookies and Tracking

The Caesars platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. Essential cookies are necessary for the platform to operate and cannot be disabled. We also use analytics cookies to understand how players interact with our platform, which helps us improve our services over time. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share your browsing data with external advertising networks.

8. Security Measures

Caesars employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure socket layer (SSL) technology. We maintain strict access controls so that only authorised personnel can access personal data, and only to the extent necessary to perform their duties. Our systems are regularly monitored and tested for vulnerabilities, and we maintain incident response procedures to address any potential data breaches promptly. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable law.

9. Children's Privacy

The Caesars platform is strictly intended for adults aged 21 and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated data. Parents or guardians who believe their child has accessed our platform should contact us immediately at [email protected] so we can take appropriate action. We take the protection of minors seriously and have age verification procedures in place to prevent underage access.

10. Changes to This Policy

Caesars reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email. Your continued use of the Caesars platform after any changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions or concerns about this Privacy Policy, please do not hesitate to reach out to us at [email protected].